To Our Valued Patients and Friends:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Denture and Dental Services is making changes to ensure the health and safety of our staff, patients, and community. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.
Denture and Dental Services follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. For example:
• Our office will communicate with you beforehand to ask some screening questions. We will also check your temperature and ask the same questions to assess your risk of exposure to COVID-19 upon arrival at the office.
We are asking each patient to wait in their vehicles until their designated operatory is ready. After each appointment, we are sanitizing all equipment, rooms, and objects touched before another patient enters the office.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Sterilizing pens, clipboards, and doorknobs after each patient's use.
Removing shared items in the office such as magazines and books.
Instructing team members to stay home if they feel sick or have traveled to high-risk areas.
Increased cleaning and disinfecting of all areas in the office.
New HEPA air filters.
N95 masks and shields for all team members.
As a courtesy to our staff, families, and other patients, if you or anyone in your family is sick or at risk please call to reschedule your appointment.
We are doing our part at Denture and Dental Services to mitigate the spread of the virus. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
To make an appointment, please call our office at (850)-650-7979 or email us at email@example.com
We are continually evaluating and will update our office on an ongoing basis as new information becomes available. We are wishing safety and health for you and your loved ones during these uncertain times.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Dr. Peter Masone and the Denture and Dental Services Team